Live / Mobile
9z99 sets out its legal position here so you can read exactly what governs your account, your transactions and the content available to you. Access to our platform depends on your local law and the eligible region you are accessing from — read this page before you proceed.
Our legal terms govern every interaction between you and 9z99 — from the moment you open an account through to any transaction you submit using Rocket, Upay or Bank Transfer. These terms are written for account holders accessing from Bangladesh, and their enforceability depends entirely on the laws that apply in your location. Where local law restricts or prohibits access to certain content or services, those restrictions take precedence over anything we publish here. We do not make any claim that our services are lawfully available in every region. You are responsible for confirming that your use of the platform is permitted under local law before proceeding. Account activity, including deposits and withdrawals processed through Rocket or Upay, is subject to the transaction policies displayed in your account area at the time of each request. Bank Transfer records you receive directly from your bank remain your independent verification of any transaction. We update these terms when our policies change, and continued use of your account after a published update constitutes your acceptance of the revised version. Any section of these terms found unenforceable in your jurisdiction is severed without affecting the remainder.
Rocket transfers are subject to our wallet transaction policy and the terms of your own mobile account.
Upay confirmations appear in your account wallet; the policy covering those records is published in the account area.
Bank Transfer records from your own bank serve as independent documentation; our policy covers the platform-side record only.
Not every aspect of your experience on the platform falls under a single policy document. This section clarifies what our legal terms cover, what they do not cover and where the boundaries sit between our obligations and yours. Understanding the scope helps you direct questions to the right channel without delay.
Our policy covers the creation, verification and suspension of your 9z99 account. Eligibility to hold an account depends on your age under local law and the region you are accessing from — we state this in the account registration flow.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are governed by our transaction policy as displayed in your account area. We do not govern what your payment provider does on their side of the transfer.
Game content, promotional notices and editorial copy on this site are published by us and fall within our legal terms. Studio content from providers such as PG Soft or Habanero is governed additionally by those studios' own licensing arrangements.
Links, embedded services or payment processors that operate outside our platform are not covered by our policy. We name only services we have configured; their own terms apply once you leave our account environment.
You have practical actions available to you under this policy, and we want to make them straightforward to use. To review your transaction records, open the account wallet section — every Rocket transfer, Upay confirmation and Bank Transfer entry is logged there against a timestamp and reference number you can cross-check with your own bank or mobile wallet statement. If any account detail is incorrect — name spelling, registered contact number or wallet identifier — you can request a correction through the support channel listed on your account page; we ask you to provide the relevant reference so our team can locate the record quickly. To raise a policy question, use the contact routes in the support section below rather than sending general messages that may not reach the right team. If you believe a transaction has been processed incorrectly, open the relevant record in your account area first and note the reference before contacting support — this speeds up the review significantly.
Open the account wallet to see every transaction entry. Each line shows the method used — Rocket, Upay or Bank Transfer — along with a reference number and timestamp.
Submit a correction request through the published support route. Include your account reference and the detail you need changed so the team can act without back-and-forth.
Use the dedicated policy contact path shown in the support section below. General chat channels may not route your question to the team that handles legal and compliance matters.
Note the reference number from your account wallet before you contact us. Having that reference ready means the review can start immediately rather than waiting for identification steps.
When a policy question cannot be resolved by reading this page, use the routes below. We publish only the contact paths that are live on the site — we do not list channels we cannot maintain consistently. For account-level questions, the account support route is the fastest path because it already carries your account context when you open a ticket from within the logged-in area.
Open a support request from inside your account area. This route passes your account reference automatically, so the team can locate your records without you having to supply them separately.
The live chat widget on the site connects you to support during published hours. Use this for time-sensitive questions about account access or a pending Rocket or Upay transaction.
For written policy questions, including requests to correct account details or query a Bank Transfer record, email the address published in the contact section of the site. Keep your account reference in the subject line.
Handling your account data and transaction records carefully is not optional for us — it is what makes the account relationship work. We outline here how we approach the key areas of data handling, cookies, account security and retention so you know what to expect at each step.
We collect only the information needed to operate your wallet, process Rocket, Upay and Bank Transfer transactions, and respond to support requests. We do not sell account data to third parties, and retention periods are set to the minimum we need to satisfy our published operational requirements.
Cookies on this site maintain your session, remember your account preferences and help us understand which sections of the platform are used most. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the account area loads.
Your account is protected by the login credentials you set at registration. We do not contact you to ask for your password or full wallet PIN. If you receive such a request, treat it as unauthorised and contact support through the route shown in your account area immediately.
To request a change to how your data is handled, or to query a retention decision, use the email contact route published on the site and include your account reference. We aim to acknowledge written policy requests and route them to the correct team without unnecessary delay.
These are the policy questions we get asked most often. If your question is not covered here, use the email contact route or open a support ticket from within your account area.
Our policy is written for account holders accessing from Bangladesh, but whether you can lawfully use the platform depends on your local law and eligible region. Read the applicable local law before opening or using an account. We do not confirm legal availability for any specific location.
Open your account wallet and select any transaction entry. The policy reference shown there tells you which version of our transaction terms applied at the time. Your own Rocket or Upay app will show the corresponding record on the payment provider side.
Yes. Submit a correction request through the email contact route or via the support ticket system in your logged-in account area. Include the account reference and the specific detail you need corrected. We will confirm once the change has been applied.
Transaction records, including Bank Transfer entries and wallet confirmations, are retained for the minimum period required by our operational policy. You can request a copy of your records before account closure by contacting us through the published email route with your account reference.
Open the transaction entry in your account wallet first and note the reference number. Then raise a support ticket from within the account area or send an email to the published address. Having the reference ready avoids delays caused by identification steps at the start of the review.
Game studios such as PG Soft and Habanero receive only the session data needed to load and run the game titles they supply. They do not receive your payment details or full account profile. Their own data terms apply to that session data on their side.