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These terms set out the rules that apply when you open and use a 9z99 account. Access and eligibility depend on your local law and the eligible regions we serve, so read these carefully before you proceed.
By creating or continuing to use an account on this platform, you confirm that you have read and accept these terms. They govern every interaction between you and us — including account registration, wallet activity, game session conduct and the way we handle records. Where a conflict arises between a specific section and a general clause, the specific section takes effect. We reserve the right to update these terms when required; we will notify you through your registered account before material changes take effect. Continued use after a notified update constitutes acceptance of the revised terms. These terms are written in English and that version controls in any dispute about their meaning. Your use of payment rails such as Rocket, Upay and Bank Transfer is additionally subject to the conditions each payment provider publishes. We do not override those providers' own rules. If any clause is found unenforceable in your jurisdiction, the rest of the terms remain in full effect. Access to and use of this platform depends on your local law and the eligible regions we serve — it is your responsibility to confirm that access is permitted where you are.
These terms apply to your registered 9z99 account and the actions you take within it. Understanding the scope avoids confusion when something goes outside the platform's direct control — such as your bank's own processing rules or a studio's game-level terms.
All login, registration, session and account-security rules fall inside these terms. How you access your account — including mobile browser sessions — is governed here. We do not control network or device conditions on your end.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are subject to these terms as far as our platform is concerned. Each payment provider's own policies apply independently on their side of the transfer.
Game lobbies, promotional notices and published policy pages are covered by these terms. Content accuracy is maintained on our end, but game-level mechanics are determined by the studio supplying that title — we display what they expose.
Studios such as PG Soft, Habanero and Microgaming supply game content through their own agreements. Their terms govern the game software itself. Our terms govern your account session and the record of play visible in your account history.
These terms are not only obligations — they also set out the practical steps available to you as an account holder. You can review your transaction history at any time by opening the wallet section of your account; every Rocket transfer, Upay confirmation and Bank Transfer record is logged there against the date and reference number. If any account detail — your registered mobile number, email address or linked payment method — needs to be corrected, the account settings page shows the fields you can edit directly. For changes that require verification, the process is described on that same settings screen. If you have a question about how a specific term applies to your situation, you can raise it through the support routes listed on this page. We do not require you to accept revised terms silently — where a change is material, we communicate it to your registered account before the new version takes effect, and you may close your account if you choose not to continue under the updated terms.
Open the wallet section in your account to see every transaction — Rocket, Upay or Bank Transfer — logged with date, reference and status. No request to support is needed just to check your own history.
Account settings shows which fields you can update yourself. For details that require identity verification before they can be changed, follow the steps shown on that screen rather than contacting support first.
If a clause is unclear or you are unsure how it applies to your account, open a support query with the specific clause in question. We will respond through your registered contact channel.
You may request closure of your account at any time. Outstanding balances are handled according to the withdrawal rules in your account. Submit the request through the support route shown on this page.
If something in these terms raises a question or you need to act on a right described above, these are the routes we publish. Use the channel that suits your situation — account questions go through the account portal; urgent queries go through live chat where it is shown as available on the site.
Open the chat widget visible on the site when you are signed in. Use this for account-level questions related to these terms — for example, clarifying a wallet transaction or asking about a specific clause.
Send a written query to the support email published in the contact section of the site. Include your account reference and the clause or transaction you are asking about so we can respond accurately.
Log in and open the Help section inside your account. Submitted queries here are tied directly to your account record, which speeds up any review of your transaction history or account settings change.
Handling your account data carefully is part of how these terms work in practice. Below are the four areas that matter most to how we apply this policy day to day.
We retain account and transaction records for the period required by the applicable rules of the eligible regions we serve. You can request a summary of the data we hold by contacting support through your registered channel.
Session cookies keep your account state active across pages. You can review and adjust cookie settings in your browser at any time. Adjusting them may affect how certain account features respond on mobile or desktop.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, use the account portal to change your password immediately and notify support. We do not ask for your password through any support channel.
To correct data we hold, update payment details like your linked Rocket number or request account closure, use the account settings page or submit a request through support. Each type of request has its own verification step shown on screen.
These are the questions we hear most often about how our terms work. If your question is not covered here, open a query through the support routes listed on this page.
Yes — these terms cover your account and every action you take within it, including game sessions and transactions through Rocket, Upay or Bank Transfer. Studios' own game-software terms apply separately to the game content itself, but your account record and session are always governed here.
We notify you through your registered account before any material change takes effect. The notification will state what has changed and when the new version applies. Continuing to use your account after that date means you accept the updated terms.
Yes. This page is accessible from any mobile browser without needing to download anything. If you are already signed in, you can also reach the terms link from the footer of the account area directly on your phone.
Transaction records are retained for the period required under the rules of the eligible regions we serve, even after account closure. You can request a summary before you close by contacting support through your registered email or the account portal.
Eligibility depends on your local law and the eligible regions we serve — this is stated in the terms and it is your responsibility to confirm that access is permitted where you are. We cannot confirm eligibility on behalf of any individual jurisdiction.
Open the wallet section of your account and locate the transaction in question. Note the reference number and date, then submit a query through live chat or the account support portal. Including the reference means we can review the record without delays.