9z99 collects only the account and transaction data needed to run your wallet, process payments through Rocket, Upay and Bank Transfer, and keep your session secure. Access to our platform depends on your local law and eligible regions — this policy tells you exactly what we hold, how we use it, and what choices you have.
Account data handled with care
Rocket, Upay and Bank Transfer payment records
Your right to review and correct data
Contact route published on this page
POLICY POSTURE
How 9z99 Handles Your Personal Information
We collect the information you give us when you open an account — your name, contact details and the payment identifiers linked to your chosen method, whether that is Rocket, Upay or Bank Transfer. We also collect session data generated when you browse the lobby, navigate game categories or use our support routes. This data is used to operate your account, process and verify transactions, detect irregular activity and respond to support requests. We do not sell your personal data to third parties. We share data only where a payment processor or identity verification step requires it to complete a transaction, or where applicable law obliges disclosure. Retention periods follow the minimum required for financial record-keeping under applicable rules — we do not hold data longer than necessary. Cookies and similar tools track session state and help us show content relevant to your account region. You can adjust cookie preferences through your browser settings at any time. All data handling under this policy applies to accounts in Bangladesh and other eligible regions where the platform is available subject to local law.
Rocket payment record
Upay transaction log
Bank Transfer reference
Session and browser data
Support contact history
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers all data processed through your 9z99 account — from the moment you register through every deposit, withdrawal and support interaction. Understanding what sits inside and outside the policy boundary helps you make informed choices about your account and any third-party services you connect to it.
Account Access
Login credentials, session tokens and device identifiers generated when you access your account on mobile or desktop are covered fully by this policy. We use these to authenticate your session and keep your account secure.
Transactions
Payment records tied to Rocket, Upay and Bank Transfer deposits and withdrawals are stored as part of your account history. You can cross-check these records against your own bank or mobile wallet statement at any time.
Site Content
Game category browsing, lobby navigation and any in-session preferences we store to personalise your view are covered. We do not use this data to build profiles shared with advertisers outside the platform.
Third-Party Services
Links to external payment processors or identity verification providers are outside this policy once you leave our platform. Those services operate under their own privacy terms, which we recommend you read before completing any off-platform step.
ACCOUNT HOLDER ACTIONS
Practical Steps You Can Take Under This Policy
Your account gives you direct access to several of the rights described in this policy. To review the personal data we hold, open the account settings page and navigate to the data section — the fields shown there reflect what we currently store against your profile. If any detail is incorrect — a contact number, a Bank Transfer account reference or a linked Upay identifier — you can update it directly from that screen or raise a correction request through our support route. To ask a question about how a specific piece of data is used, or to request that we review the retention period on your records, use the contact path listed in the support section of this page. We aim to acknowledge data queries promptly and will follow up through the contact method on your account. Where access or deletion rights apply under your local law and eligible regions, we will process those requests in line with the applicable rules.
Review Your Records
Open account settings to see the personal data and payment identifiers currently stored. Your Rocket, Upay and Bank Transfer references are visible there alongside your contact details.
Correct Account Details
Update incorrect information directly in the account settings fields. If a field is locked, raise a correction request through the support route and we will action it on our side.
Ask a Data Question
Use the published support contact to ask how a specific data item is used or retained. Describe the data point and the question clearly so we can give you a precise answer rather than a generic one.
Request a Data Review
Where your local law and eligible region entitle you to deletion or restriction, submit the request through the support route. We will confirm receipt and outline the steps we follow from there.
PRIVACY CONTACT PATHS
Reach Us About This Policy
If you have a question about your data, a correction to make or a request to submit, use one of the contact routes below. We only list routes that are visibly published on the platform — we will not invent channels, response windows or service levels we cannot stand behind.
Account Support Page
Open the support section from your signed-in account to submit a privacy query directly. Your account details are pre-attached, which keeps the request specific to your records.
Email Contact Route
Send your privacy request or data correction question to the email address published on our contact page. Include your registered contact detail so we can match the request to your account.
Live Chat (Where Available)
If live chat is shown as active in your signed-in session, you can raise a privacy question there. The agent will log the request and route it to the correct team for follow-up.
DATA HANDLING DETAILS
How We Manage Cookies, Security and Retention
Data handling at 9z99 follows a straightforward set of practices that we apply consistently across every account region. We do not over-collect — if a data point is not needed to operate your account or process a payment, we do not ask for it.
Cookies and Session Tracking
We use cookies to maintain your login session, remember lobby preferences and measure page performance. You can turn non-essential cookies off in your browser settings. Doing so will not block account access but may affect how some lobby pages display.
Account Security Measures
Login sessions are tied to device and session identifiers to detect activity outside your normal pattern. If something looks unusual, we may ask you to re-verify. No additional security detail is invented here — follow the prompts shown in your account.
Data Retention Period
We keep account and transaction records for as long as financial record-keeping rules require. Payment records — including Rocket, Upay and Bank Transfer references — are held for the minimum period applicable under local and operator rules, then deleted or anonymised.
Policy Change Notification
When this policy changes in a way that affects your rights or how your data is used, we will post a notice on the platform and update the date shown at the foot of this page. Continued account use after a policy update means you have seen the notice.
PRIVACY FAQ
Questions About Your Data and This Policy
These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not covered here, use the support contact route listed above.
What personal data does 9z99 collect when I open an account?
We collect your name, contact details and the payment identifiers you provide — such as your Rocket number, Upay reference or Bank Transfer account details. We also collect session and device data generated when you browse the lobby or use support. We collect only what is needed to run your account.
Can I see all the data you hold about my account?
Yes. Open your account settings page and navigate to the data section. The fields there show what we currently store. If you want a fuller export or have a question about a specific item, submit a request through the published support contact route and we will respond.
How do I correct wrong information on my account?
Many fields — contact number, linked payment method references — can be updated directly in account settings. If a field is locked or the correction involves a payment rail like Bank Transfer or Upay, raise a request through the support route with the correct detail and we will update it on our side.
Does 9z99 share my data with third parties?
We share data only when a payment processor or identity verification step needs it to complete a transaction, or when applicable law requires disclosure. We do not sell your data. Third-party services you link to — such as your bank for a Bank Transfer — operate under their own privacy terms.
How long does 9z99 keep my payment records?
Payment records including Rocket, Upay and Bank Transfer references are retained for the minimum period required under applicable financial record-keeping rules. Once that period passes, records are deleted or anonymised. The exact period depends on local law and the rules that apply to your eligible region.
Does this privacy policy apply to me as a Bangladesh account holder?
This policy applies to accounts in Bangladesh and other eligible regions where the platform is available, subject to local law. Access and the specific rights available to you depend on whether the platform operates in your region under applicable rules. Check the account registration page for current eligibility.
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